Delivery

DELIVERY

For destinations within Metropolitan France (including Corsica), Customers can choose to have their parcels delivered (i) by post, to the address specified at the time of the order, or (ii) to the KIALA pick-up point specified at the time of the order (parcel weight and/or volume permitting). Postal deliveries are made from Monday to Saturday and generally take 2 to 5 working days.KIALA deliveries generally take 3 to 5 working days.

For other European destinations (AUSTRIA, BELGIUM, DENMARK, FINLAND, GERMANY, VATICAN CITY (STATE OF THE VATICAN CITY), IRELAND, ITALY, LUXEMBURG, THE NETHERLANDS, PORTUGAL, SAN MARINO, SPAIN, SWEDEN, UNITED KINGDOM), deliveries are made via the COLISSIMO Suivi Europe service, from Monday to Friday, and take between 3 and 10 working days depending on the destination. For all other destinations (French overseas departments and territories included), parcels are delivered by CHRONOPOST, from Monday to Friday, and generally take between 3 to 6 days depending on the destination.

IMPORTANT: Deliveries will not be made to post-office boxes.

Should the expected delivery date be exceeded by more than 7 days, the customer shall be entitled to refuse the entire order. In this case, any monies paid by the customer in respect of the order will be refunded in full, either by bank transfer or in the form of a credit note for use with a subsequent order, according to the customer's instructions at the moment of cancellation. In all cases, return costs shall be borne by the customer.

The merchandise shall be shipped at the risk of the purchaser, whose duty it is to assess the condition of the merchandise on receipt of the parcel, and who shall have 24 hours to notify DU PAREIL AU MEME of their reservations should items be found to be missing or damaged.

In such a case, the customer should immediately contact Du Pareil au Même by e-mail at serviceclient@dpam.fr, or by telephone on 

+ 33 (0) 2 54 29 17 49* *cost of an international call to France

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Chronopost

You can follow your parcel on the website : http://www.chronopost.fr